Our company motto is "The PRACTICAL and ETHICAL application of technology." What this means to us is that we will NEVER try to sell you something that you do not need. Also, we will NOT nickel and dime you with unnecessary projects. Our goal will always be the long term relationship and NOT the short term profit!
While a lot of companies are in the business of "break fix," we take a much more proactive approach. With our IT Managed Services approach, we use technologies that monitor your systems and warn us if we are approaching a possible work stoppage issue. In this way, we are able to prevent a lot of issues before they impact your business. In a traditional "break fix" solution the provider is incentivized for you to be down. In a proactive model, we are incentivized for you to be up. Which would you rather have?
Our goal is to take as much of the worry from your day to day operations as we can. To that end, we will also take care of vendor management for other, none-covered IT related items. For example, if your internet goes down or your phones stop working, there is no need for you to call your internet service provider or phone company. Just open a ticket with us and we will contact them on your behalf. In this way, we become the "single throat to choke"
Not only do our engineers have industry standard certifications, we have also partnered some of the biggest names in the business. Our partnerships include Microsoft, Dell, HP and Datto, just to name a few. This keeps us plugged into the latest trends in technology. We use this knowledge to help guide your future technology decisions so that you are can get the most out of your technology investment and you are never caught off guard.
We earn your business every 30 days. While most IT companies want to lock into long term contracts that you can't get out of, even if they are not doing a great job for you, SFB guarantees our service, and if you are not happy, you can cancel any time with just a 30 day notice.